Top Takeaways from the 2016 AHCA/NCAL Quality Summit

By Lesly MarbanClinical SolutionsLeave a Comment

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According to the Mariam-Webster dictionary, quality is defined as “degree of excellence” or the “high level of value.”  Every day, care providers in post-acute care facilities work tirelessly to meet this standard and improve the quality of care they provide for their residents.  That constant quality improvement model was the resonating theme at this year’s inaugural American Healthcare Association and National Center for Assisted Living (AHCA/NCAL) Quality Summit, Where Excellence Has No Limits, where over 400 care givers from America’s skilled nursing and assisted living facilities gathered in San Antonio to hear speakers discuss best practices in quality improvement.

The summit was a perfect time to share challenges and success of like-minded leaders.  Keynote speaker Dr. Don Berwick, president emeritus and senior fellow of the Institute for Healthcare Improvement (IHI) and former administrator of the Centers for Medicare and Medicaid Services (CMS), discussed how we can all achieve the Triple Aim of “Better Health, Better Care at Lower Cost.”  According to Dr. Berwick, if we are to achieve a high degree of excellence, then we must see that “every defect is a treasure” that we can learn from.  Dr. Berwick shared the IHI’s 10 redesign principles to achieve the Triple Aim and challenged the audience to change the dialogue about healthcare from one that focuses on reimbursement and regulation to one that instead makes the pursuit of health and healing paramount.

Medline has quality and the pursuit of high level of value in our DNA, and thus we were incredibly proud to sponsor this landmark event.  While there, we shared the many benefits of the abaqis® Quality Management System with providers. One of the most successful quality management systems in healthcare today, abaqis is used by progressive care organizations for QAPI compliance, survey readiness, enhancing the quality of care and as the foundation for continuous quality improvement in their facilities.  In fact, 20% of facilities using abaqis report zero deficiency surveys—twice the national rate—because it walks through the full regulation and pinpoints potential areas of non-compliance, identifies root causes and targets areas or “treasures” for corrective action.1,2

Attendees of the summit walked away energized with plenty of great ideas to take back to their communities, ideas that will show results in their organization and in the health and healing of their residents.

Did you attend the AHCA/NCAL Quality Summit? What were the key takeaways that you plan to implement in your facility?


  1. Kramer A, Fish R, Min S, Schreuder I, Kramer P. “QAPI Accreditation: Impact on Survey Performance.” Providigm Research Brief Vol 2 Issue 1, April 2013.
  2. Lin M, Meadow M, Fish R, Min S, Kramer A. “Relationship Between abaqis Use and Both Survey Performance and Occupancy.” Providigm Research Brief Vol 3, Issue 1, June 2015.
About the Author
Lesly Marban

Lesly Marban

Lesly Marban is the Chief Marketing Officer at Medline Industries, Inc. where she is responsible for overseeing and leading the marketing strategy and activities. Previously, Lesly served as the senior vice president of marketing for Post-Acute Care at Medline. In addition, Lesly directs and coordinates the interaction between 20 independently operating product divisions and 1,300+ person sales force. She has also worked with key industry leaders in developing training programs to help providers reduce hospital readmissions. Prior to Medline, Lesly worked at Baxter Healthcare where she held commercial and operational leadership roles. Lesly is a graduate of the University of Illinois with a degree in Accounting, and has an MBA from DePaul University.

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